Our Policies & Warranty Procedures
Privacy Policy
This privacy notice discloses the privacy practices for (www.mysterybyte.com). This privacy notice applies solely to information collected by this web site. It will notify you of the following: 1.What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 2.What choices are available to you regarding the use of your data. 3.The security procedures in place to protect the misuse of your information. 4.How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Disclosure to Law Enforcement
We may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
Changes
Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, we suggest that you read this document each time you use the website to ensure that it still meets with your approval. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-888-799-2983 or via email at mbsales@mysterybyte.com.
Sales Information
Sales Policy: Prices and availability are subject to change without notice. Most products can be returned within 5 business days for the invoiced price or current listed price, which ever is lower. Items must be in original packaging and in re-sellable condition. No refunds on special order items, non-resealable blister packs, user activated software and products registered with the manufacturer.
Service Information
Service Policy: The customer is responsible to backup their data before work is started at our service shop. We can not be held liable for lost customer data. Please remember to backup often.
Warranty Information
Warranty Policy: Some items are only warrantied through the manufacturer after 14 days, MysteryByte warranties most products for 1 year from sticker date. Please use the MB white reference sticker date code foundes Policy: Prices and availability are subject to change without notice. Most products can be returned within 5 business days for the invoiced price or current listed price, which ever is lower. Items must be in original packaging and in re-sellable condition. No refunds on special order items, non-resealable blister packs, user activated software and products registered with the manufacturer.
Service Information
Service Policy: The customer is responsible to backup their data before work is started on most parts for warranty, the warranty ends 1 year from sticker date. All warranties are honoured in-store and shipping expenses to MysteryByte for warranty purposes are the responsibility of the customer. Warranty is voided on physically damaged products such as; bent cpu or mainboard pins, burnt ram goldfingers and mainboard trace scratches. If a customer has problems getting additional warranty coverage direct from the manufacturer, please contact us and we will do our best to service you.
Terms
Hot Swap: A defective component is swapped for a new or equivilant item that is currently in stock. Applies to most motherboards, major RAM brands, hard drives, optical drives. The device must be tested by MysteryByte staff and be in stock before any exchange is made.
Temp Part: An item that is loaned to the customer while their defective part has been sent back to manufacturer for repair. When the repaired product returns, the items are exchanged.
Pixel Policy: Within 14 days, there must be more than 2 dead pixels (otherwise stuck pixels may be repaired through software) in the centre quadrant of the monitor for warranty processing. After 14 days each individual manufacturer pixel policy will apply for warranty processing.
Part exchange: The part must be fully tested by MysteryByte staff before giving a refund or replacement.
RMA: Return Merchandise Authorization is when a defective item has been returned to the manufacturer for repair or replacement. A RMA may take up to 4 weeks, temporary parts may be available.
OEM: This usually refers to an item that is bundled with minimal or no packaging and normally carries a 1 year waranty from the sticker date, found on the product.
Warranty Sticker: Square white sticker identifies product
date for warranty purposes.
If the customer registered their product, hot swapping replacements or temprary cards are no longer available.
In most cases the manufacturer will only ship to the customers address.
Warranty Information
Trademark Information:
AMD, the AMD Arrow logo and combinations thereof are trademarks of
Advanced Micro Devices, Inc. Intel® and Pentium® are registered
trademarks of Intel Corporation. Microsoft, Windows, and the
Windows logo are trademarks, or registered trademarks of Microsoft
Corporation in the United States and/or other countries. All other
logo's and trademarks presented are owned by their respective
companies.
Miscellaneous Information:
Please see our terms and conditions of sale, limited warranty and return policy. This Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. MysteryByte Computers may also make improvements and/or changes in the products and/or the programs described on our web site at any time without notice. MysteryByte Computers assumes no responsibility regarding the accuracy of the information that is provided and use of such information is at the recipient's own risk. MysteryByte Computers provides no assurances that any reported problems may be resolved with the use of any information that MysteryByte Computers provides.
Global Availability:
MysteryByte Computers products, programs and/or services may not be
available in all locations. Consult your local MysteryByte
Computers store for information regarding the products, programs
and services which may be available to you.
Products and Services:
MysteryByte Computers's obligations with respect to its products
and services are governed solely by the agreements under which they
are provided. If you obtain a product or service from MysteryByte
Computers off this web site that is provided without an agreement,
that product or service is provided "AS-IS" with no warranties
whatsoever, express or implied, and your use of that product or
service is at your own risk.
Liability:
In no event will MysteryByte Computers be liable to any party for
any direct, indirect, special or other consequential damages for
any use of this web site, or on any other web site linked to from
ours, including, without limitation, any lost profits, business
interruption, loss of programs or other data on your information
handling system or otherwise. All information is provided by
MysteryByte Computers on an "As Is" basis only.
Customer RMA
Merchandise can be returned for a full refund or current sales price whichever is lower (within 5 business days) and must be accompanied with the original invoice. No refunds on Special order items & Software.
Return Merchandise Authorization (RMA)
STEP 1: If you have received a defective item, please complete the RMA REQUEST FORM below. If you are unsure whether the part is defective, please contact technical support as we may be able to easily fix the problem over the phone or through email saving you time and money.
STEP 2: Once your RMA REQUEST FORM has been submitted, the RMA Department will issue an RMA number. Display this number clearly on the outside of the package when sending the defective item back to us.
STEP 3: Ship the defective unit prepaid to the following
address:
Mysterybyte Computers
286 St. Margaret's Bay Rd.
Halifax, N.S. B3N 1J7
Attention: RMA Department
RMA# _________________
STEP 4: The defective unit will be tested by our technicians before being sent off for warranty. If the unit is found to be defective, we will send it away for replacement. If the unit is Not defective, it will be sent back at the customer’s expense. As soon as the replacement unit arrives, we will ship it back to you at our expense.
Please Note: All items that have been tampered with or physically damaged will not be under warranty, and will be sent back at customer’s expense.
We can RMA products for you that still carry a manufacturer's warranty even if you did not originally purchase the product from us for a service charge.
Online RMA Request Form
Please fill in all applicable information below.